198 Privacy Policy — Protecting Our Users' Data
This Privacy Policy explains how the 198 platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to handling your privacy with transparency and responsibility.
Effective Date: 1 January 2026. Continued use of the 198 platform after any changes to this policy constitutes your acceptance of the latest updated version.
1. Information We Collect from Users
When you register and use the 198 platform, we collect several categories of information to ensure our services operate safely and efficiently. The information collected can be grouped into the following categories:
- Full name as stated on your identification document
- Phone number for account verification purposes
- Email address (if registered)
- Date of birth for minimum age verification
- Additional identity information during the KYC process (first withdrawal)
- Deposit and withdrawal records in Malaysian Ringgit (RM)
- Payment method used (Boost, Touch'n Go, FPX)
- Bank account number or digital wallet ID (partial, not full)
- Transaction history for account statements and dispute resolution
- Device type and operating system (Android, iOS)
- Browser type and version
- IP address for security purposes and approximate location detection
- Access logs including date, time, and actions performed on the platform
- Pages visited and time spent in each section
- Betting types and games accessed
- Saved language preferences and platform settings
- Error reports and technical feedback submitted
2. How We Use Your Information
198 uses the information collected solely for legitimate purposes directly related to delivering platform services. We do not use your data for purposes not stated in this policy without your prior consent.
- Verifying user identity during registration and fund withdrawal processes
- Processing deposits and withdrawals in Malaysian Ringgit (RM) securely
- Detecting and preventing fraudulent activity, money laundering, and account misuse
- Complying with applicable legal and regulatory requirements in Malaysia
- Providing relevant customer support and resolving transaction disputes
- Improving the user experience based on usage patterns analysed in aggregate
- Sending account-related notifications, security alerts, and important policy updates
- Keeping the platform running reliably and securely for all users
3. Cookie Usage & Session Tracking
The 198 platform uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Cookies are small data files stored on your device when you browse our platform.
198 uses three types of cookies:
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collects information on how users interact with the platform for technical improvement purposes. This data is gathered anonymously.
- Preference Cookies: Saves your preferences — such as interface language and display settings — so your setup carries over smoothly to your next session.
You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect your login functionality and account security.
4. Data Storage, Security & Third-Party Sharing
Data Storage & Security
All 198 users' personal data is stored on servers protected by strict security measures. Sensitive information such as payment details and passwords is stored in encrypted form using industry-standard security protocols.
Your data is retained for as long as your account remains active and for any period required under Malaysian law. Once an account is permanently closed, personal data no longer needed for legal or audit purposes will be deleted within a reasonable timeframe.
While we take all reasonable steps to protect your data, no security system is completely foolproof. In the event of any security incident affecting your data, we will notify you as soon as possible.
Sharing Information with Third Parties
198 does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes. However, there are limited situations where data sharing is necessary:
- Payment Provider: Required transaction information is shared with Boost, Touch'n Go, and banks via FPX to process your deposits and withdrawals.
- Game Provider: Required session details may be shared with third-party game providers that operate Live Casino tables on our platform.
- Authorities: 198 will disclose required information to Malaysian legal authorities when mandated by law or court order.
5. User Rights, Policy Changes, and How to Contact Us
Your Rights as a 198 User
As a 198 platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you. Such requests can be submitted through our support team and will be processed within a reasonable timeframe.
- Right to Rectification: If you believe any personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly through your account settings.
- Right to Erasure: You may request deletion of your personal data upon account closure, subject to any legal obligations that may require us to retain certain records for a specified period.
- Right to Object: You have the right to object to any data processing that is unrelated to delivering the platform's core services or that lacks a valid legal basis.
Changes to This Privacy Policy
198 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material changes will be communicated to registered users via in-platform notifications at least seven (7) days before they take effect. The updated effective date will be stated at the top of this document.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding your personal data, please reach out to the 198 support team via:
- Email: [email protected]
- Response time: 1–3 business days
For general questions about the platform, you can also refer to our FAQ which provides detailed answers in Bahasa Melayu.
View FAQYour Privacy is 198's Priority
We are committed to keeping your data handled safely and transparently. Register today and enjoy a secure betting experience with 198.
Privacy support email: [email protected]