198 Responsible Gaming — Play Smart, Stay in Control
198 believes that online entertainment should be enjoyed consciously and in a controlled manner. This page provides guidance, self-control tools, and key information to help keep your gaming experience positive and balanced.
198's Commitment to Healthy Gaming
Platform 198 was built not just for entertainment, but with a genuine responsibility towards the well-being of our users in Malaysia. We recognise that sports betting and casino gaming can be a legitimate source of fun when approached the right way — but they can also carry risks when left unchecked.
That is why 198 places responsible gaming at the core of our platform values. We provide clear information, accessible control tools, and support for users who need help — because our users' wellbeing matters more than any transaction.
We encourage all users to treat activity on the 198 platform as a form of entertainment with a planned budget — not as a source of steady income or a way to resolve financial difficulties.
Recognise the Signs of Risky Behaviour
Self-awareness is the first step. Watch for these signs in yourself or someone you care about.
Early Warning Signs
- Repeatedly spending more than planned
- Playing to "chase" previous losses
- Feeling uneasy or restless when not playing
- Hiding gaming activity from family or friends
- Borrowing money or selling assets to fund gambling
Warning Signs to Watch Out For
- Worsening financial problems due to gaming
- Relationships with family or friends are affected
- Declining work or academic performance
- Neglecting daily responsibilities to play longer
- Feeling guilty or regretful after every gaming session
If you recognise two or more of the signs above in yourself, we encourage you to take a break, reset your limits, and if needed, seek professional support. Acknowledging a problem early is both a brave and wise decision.
A Practical Guide to Setting Time and Budget Limits
Setting a Budget Limit
Before starting any session, decide clearly how much (RM) you are willing to spend today. Think of it as the cost of entertainment — no different from a movie ticket or a dinner out. Once you hit that limit, stop your session regardless of the outcome.
- Only use disposable funds that won't affect your daily needs
- Never use savings, bill money, or loans to play
- Track your spending regularly to monitor your gaming habits
Setting Time Limits
Time passes quickly during a session. Set a reminder on your phone before you start and stick to the time limit you set. Playing for extended periods without breaks can cloud your judgement and lead to less rational decisions.
- Limit gaming sessions to a reasonable duration, such as one to two hours
- Take a short break every 30–45 minutes to keep your mind fresh
- Avoid playing late at night when fatigue affects your judgement
Self-Control Tools Available at 198
198 offers several self-control options that users can request through our support team. These tools are designed to help you stay in full control of your gaming activity.
You can request a daily or weekly deposit limit to control how much money goes into your account. Limits can be lowered at any time, but increases require a processing period to ensure decisions are made thoughtfully.
If you feel like you need a break, you can request a temporary pause or cooling-off period ranging from a few days to a few weeks. During this time, your account will be suspended from betting activity without affecting your balance.
For those who need a more comprehensive solution, 198 offers self-exclusion options for extended periods. These requests are handled promptly and taken seriously. Contact our support team to find out how to apply.
To activate any of the features above, please contact the 198 support team via email: [email protected]
Minor Protection
Platform 198 is strictly for users aged 18 and above. We take the protection of minors extremely seriously. Age verification is required for every account registration, and any account suspected of being used by a minor will be suspended immediately pending verification.
If you share a device with younger family members, we encourage you to:
- Do not save your account password on shared devices
- Log out of your 198 account every time you are done using the device
- Using screen locks or biometric authentication on your device
- Explaining to children that this platform is not suitable for minors
If you suspect that a minor has accessed the 198 platform, please contact our support team immediately so the appropriate action can be taken.
Life Balance & Professional Support
Online gaming should be a small part of a balanced life — not the main focus. Make time for family, work, hobbies, and your physical health. Healthy relationships and a fulfilling life are worth far more than any win on the platform.
If you or someone you know is struggling with gambling-related issues, don't wait for things to get worse. Seeking professional help is a sign of strength, not weakness. Several support resources are available in Malaysia for those who need assistance:
- Talian Kasih: 15999 (family and crisis support)
- Department of Social Welfare (JKM) — counselling services
- Government hospitals — psychiatry and counselling departments
198 is not in a position to provide professional counselling, but we are always ready to assist with platform control measures whenever you need them.
Got Questions or Need Help?
The 198 support team is here to help with deposit limit requests, account breaks, or any questions about responsible gaming. Reach out to us or check our FAQ section.
Support email: [email protected]